ConsultationsToggle button

The World Bank Group Consultation Hub provides a one-stop shop for everybody interested in consultations hosted by the World Bank Group. On this Hub, you can find all ongoing and planned consultations as well as those that were closed within the past year. Here you can find information on the subject of consultation, the scope and process of consultation, and on how you can contribute your views to the World Bank Group's decision-making process. The map illustrates where consultative meetings are held. We invite you to browse through all opportunities to submit feedback or search for specific consultations in a region or country or on a specific topic. You can also review feedback submitted by our stakeholders on a range of topics. Your views matter to the World Bank Group.

Engaging with Citizens for Improved Results

1 of 1
Developing a Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group Operations
Developing a Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group Operations

How can citizens contribute to better development outcomes? The World Bank Group is developing a coherent approach to more systematically mainstreaming citizen engagement in Bank Group-supported operations with the goal of improving their results. The World Bank Group sought online feedback and held a series of meetings between February and June, 2014, to learn what works, when, why and how.

The new World Bank Group Strategy, adopted in 2013, sets a framework to align all World Bank Group public and private sector interventions to the two goals of ending extreme poverty and boosting shared prosperity in a sustainable and inclusive manner. Building on this commitment, the World Bank Group is developing a Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group-Supported Operations.

The objectives of the framework are to:

  • mainstream a coherent approach to citizen engagement in WBG-supported policy dialogues, programs, projects and knowledge work to improve their development results and,
  • within the scope of these interventions, contribute to building sustainable national mechanisms for citizen engagement with governments and the private sector.

The Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group Operations will build on experience from existing citizen engagement efforts in areas such as service delivery, public financial management, environmental protection and natural resource management, governance, and social inclusion. 

The framework will highlight additional context-specific opportunities to engage with citizens and seek beneficiary feedback to improve outcomes of World Bank Group-supported development interventions.

This website includes background materials, including the Concept Note for Mainstreaming Citizen Engagement in World Bank Group Operations, a list of meetings held, and feedback summaries.

Advisory Council

The World Bank Group has formed an Advisory Council to accompany the development and implementation of the framework.  The members of the advisory council - experts from civil society, academia, government, private sector and development partners - were selected based on their knowledge and experience in citizen engagement as well as their ability to reach out to their constituencies with the goal of having a diverse and comprehensive range of global and specific developing country perspectives.  Nominations for CSO representatives were received through an open, web-based nomination process.

Please see the Terms of Reference (ToR) for more information.

Some examples of where we are seeing the impact of citizen engagement:

A Bank supported beneficiary verification system in Karnataka, India monitors in real-time the quality and quantity of health services delivered to pregnant mothers. When patients receive health services, the community health worker scans the smart card using the hand-held device and enters any data or feedback on the services provided. Health workers are able to pass along important information on common service delivery gaps. Such reports are used by the health department to make decisions on how to best reallocate resources and address service gaps.

In Uganda, the government initiated a newspaper campaign to reduce the capture of public funds. They gave parents information to monitor the way local officials’ handled a large education grant program. Head teachers who were more aware of the rules helped their schools claim a larger part of the funds they were entitled to as a result of the campaign. Schools in areas with higher newspaper penetration also made more rapid improvements in enrollment and test scores. 

 

Details
Consultation Phase:
Closed
Development of Framework:
November 01, 2013 to June 30, 2014
  • Concept Note Development:
    November 01, 2013 to December 31, 2013
  • Online Feedback Period:
    February 19, 2014 to June 13, 2014
  • Advisory Council Nominations:
    February 21, 2014 to March 05, 2014
Consultations and Feedback

The World Bank Group held a series of meetings between February and June, 2014, with relevant stakeholders - including civil society organizations, governments, the private sector, leading academics in the field and other development partners - to learn from their experiences with citizen engagement.  Feedback was also collected through an online survey.

To view the summary of all feedback received during the consultations, click here. More detailed summaries from each meeting are available in the Meetings section, further down on this page.

The Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group Operations will continue to be an ongoing and dynamic process. As we move forward with the implementation of the framework, we will learn new lessons, and thus continue engaging with stakeholders on how to effectively mainstream citizen engagement for results.

Meetings

City Country Date Meeting Details

Lima Peru June 05, 2014 Dialogue on Mainstreaming Citizen Engagement in World Bank Group Operations
Documents
Summary Spanish (español)PDF 83.07 KB
Cairo Egypt, Arab Republic of May 14, 2014 Dialogue on Mainstreaming Citizen Engagement in World Bank Group Operations
Documents
SummaryPDF 109.34 KB
Summary Arabic (العربية)PDF 93.87 KB
Beirut and Tunis (Videoconference) Lebanon, Tunisia May 12, 2014 Dialogue on Mainstreaming Citizen Engagement in World Bank Group Operations
Documents
SummaryPDF 122.43 KB
Summary Arabic (العربية)PDF 117.67 KB
Accra, Monrovia, Freetown, and Washington (Videoconference) Ghana, Liberia, Sierra Leone, United States April 24, 2014 Dialogue on Mainstreaming Citizen Engagement in World Bank Group Operations
Documents
SummaryPDF 118.02 KB
Washington, DC United States April 10, 2014 WB/IMF Spring Meetings Civil Society Policy Forum: Dialogue on Mainstreaming Citizen Engagement in World Bank Group Operations (4:00 - 5:30PM).
Documents
citizenengagement_spring_meetings_presentation.pdfPDF 581.23 KB
SummaryPDF 133.40 KB
Washington, DC United States April 09, 2014 WB/IMF Spring Meetings The Parliamentary Network: Session on The new Country Partnership Framework, Systematic Country Diagnostics and Citizen Engagement
Documents
Washington, DC United States March 27, 2014 Engaging with Citizens for Improved Development Results - Mainstreaming Citizen Engagement in World Bank Group Operations (at InterAction, 12:00 - 2:00PM)
Documents
citizen_engagement_invite_update.pdfPDF 52.89 KB
SummaryPDF 114.97 KB
Washington, DC United States March 03, 2014 ITUC/Global Unions-IMF-World Bank Meetings
Documents
Washington, DC United States February 24, 2014 Multilateral Development Bank Aid Effectiveness Working Group Meeting
Documents
SummaryPDF 103.72 KB
London & Brussels (via VC) Belgium, United Kingdom February 17, 2014 Dialogue on Mainstreaming Citizen Engagement in World Bank Group Operations
Documents
SummaryPDF 111.04 KB
Washington, DC United States February 11, 2014 The World Bank’s New Strategy and the Proposed Roles of Citizen Engagement in its Implementation
Documents
AgendaPDF 33.74 KB
SummaryPDF 136.21 KB
Loading The Map