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Ongoing dialogue between the World Bank Group and stakeholders—government, civil society, media, academia, the private sector and others—is a critical aspect of our work. Tapping into a broad range of perspectives strengthens the outcomes and accountability of our engagement and helps build enduring partnerships. It is through this dialogue that we can help implement more effective solutions to local, regional and global development challenges. This website is a platform to inform and consult with interested and affected parties on select areas of our work, such as new policies or changes to regulations, Country Partnership Strategies, and global thematic studies and programs. Below is a list of consultations currently being held in various countries on different topics. Additional consultations may take place through face-to-face engagements and other digital channels.

Payment Aspects of Financial Inclusion

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Payment Aspects of Financial Inclusion

The  Payment Aspects of Financial Inclusion report examines demand- and supply-side factors affecting financial inclusion in the context of payment systems and services, and suggests measures to address these issues.

The report has been prepared for the Committee on Payments and Market Infrastructures (CPMI) and the World Bank Group by a task force consisting of representatives from CPMI central banks, non-CPMI central banks active in the area of financial inclusion and international financial institutions.

In recent years, a number of reports have been prepared by organizations on financial inclusion.

However, few of these reports have addressed what may be called the “payment aspects” of financial inclusion. In cases where the topics of payment systems and payment services have been raised in the context of financial inclusion, discussion has focused only on specific aspects of payments, such as mobile payments, rather than on the payment system in its entirety. Understanding payments in a holistic sense, including how individual elements relate to one other, is crucial to an understanding of financial inclusion and to promoting broader access to and usage of financial services. Financial inclusion efforts – from a payments perspective – should aim at achieving a number of objectives.

Ideally, all individuals and businesses should have access to and be able to use at least one transaction account operated by a regulated payment service provider to:

  • perform most, if not all, of their payment needs
  • safely store some value
  • serve as a gateway to other financial services

This report provides an analysis of the payment aspects of financial inclusion, on the basis of which it sets out guiding principles designed to assist countries that seek to advance financial inclusion in their markets through payments.

The report outlines seven guiding principles designed to assist countries that want to advance financial inclusion in their markets through payments:

  • commitment from public and private sector organizations
  • a robust legal and regulatory framework underpinning financial inclusion
  • safe, efficient and widely reachable financial and ICT infrastructures;
  • transaction accounts and payment product offerings that effectively meet a broad range of transaction needs;
  • availability of a broad network of access points and interoperable access channels;
  • effective financial literacy efforts; and
  • the leveraging of large-volume and recurrent payment streams, including remittances, to advance financial inclusion objectives.

The report is being issued as a consultation document.


Press Release: New Report Examines Payment Aspects of Financial Inclusion

Final Report: Payment Aspects of Financial Inclusion


Consultation Phase:
September 09, 2015 to December 07, 2015
PAFI Report Consultative Draft (PDF 1005.21 KB)
Consultation Process

Comments are invited from any interested parties based on the report issued as a consultation document.

Comments should be provided by December 7, 2015.

A final version of the report will then be published.

How to comment:

Comments should be sent to the CPMI ( and the World Bank Group (; please mention “PAFI” in the subject line of your e-mail.

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