Ongoing dialogue or “consultations” between the World Bank Group (WBG) and stakeholders – government, civil society, media, academia, and the private sector – is a critical aspect of the WBG’s work. Tapping into a broad range of perspectives, exchanging views, and capturing feedback strengthens the outcomes and accountability of the Bank Group’s engagement and helps build enduring partnerships. It is through this dialogue that the Bank Group can help implement more effective solutions to local, regional and global development challenges.
This website is a platform for the WBG to consult online with interested and impacted parties on selected areas of our work, such as new policies or changes to regulations, Country Partnership Strategies, global thematic studies and programs. Consultations may also take place on other dedicated websites, through face-to-face engagements and on social media. Please see links below on consultations held on this platform.
A Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group Operations
The World Bank Group has developed a strategic framework to more systematically mainstream citizen engagement in Bank Group-supported operations with the goal of improving their results. The approach proposed in the framework was informed by inputs from civil society groups and other stakeholders, as well as by the external Advisory Council on Citizen Engagement.
The Strategic Framework builds on the WBG’s experience in multi-stakeholder engagement, citizen participation, and open and inclusive governance as well experiences from citizen engagement efforts around the world. The framework assesses lessons learned and outlines methods and entry points to provide a more systematic and results-focused approach for the World Bank Group.
Consultations and Feedback
In the spring of 2014, consultation dialogues on experiences with citizen engagement were held in Accra, Beirut, Brussels, Cairo, Freetown, Lima, London, Monrovia, Tunis, and Washington, D.C. More than 200 organizations—representing stakeholders from government, civil society, the private sector, and academia—commented on the development of the strategic framework, while another 22 submitted written comments through the online survey.
The WBG appreciates the inputs provided. The quality of the inputs attests to the wealth of experience in citizen engagement. As we move forward with the implementation of the framework, we will learn new lessons, and thus continue engaging with stakeholders on how to effectively mainstream citizen engagement for results.
The development of the strategic framework was also informed by the external Advisory Council. The Council provided guidance and expertise on how citizen engagement, including beneficiary feedback, can improve the results of World Bank Group-financed interventions. The members of the Advisory Council - experts from civil society, academia, government, private sector and development partners - were selected based on their knowledge and experience in citizen engagement as well as their ability to reach out to their constituencies with the goal of having a diverse and comprehensive range of global and specific developing country perspectives. Nominations for CSO representatives were received through an open, web-based nomination process
Implementation and Monitoring Progress
The World Bank Group’s Governance Global Practice and the Urban, Rural, and Social Development Global Practice will oversee the implementation of the Strategic Framework. The implementation will also be guided by the Advisory Council. In addition, ongoing opportunities for exchange of experience with Civil Society Organizations and other partners will be sought throughout the implementation of the framework.
Beneficiary feedback is a subset of the citizen engagement. The World Bank Group’s President’s Delivery Unit will track progress of the commitment to incorporating beneficiary feedback in 100 percent of World Bank-financed projects by 2018.